PRIVACY POLICY
Heart of Ceylon takes your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it. We encourage you to read this policy thoroughly.
Who Is Heart Of Ceylon And How Can You Contact Us?
When we refer to ‘Heart of Ceylon’ in this Privacy Policy, we mean Heart of Ceylon Limited. Heart of Ceylon is responsible for processing the personal information you provide to us and is registered with the Information Commissioner’s Office in the UK under the UK Data Protection Act 1998.
If you have any questions regarding this Privacy Policy, you can contact us at [email protected].
What Information We Collect
To provide you with the best experience when engaging with us (via our website or otherwise) and using our products and services, we may collect the following information:
Contact Information
When you enquire, register, or sign up for our newsletters, we may ask for some or all the following:
- Full name
- Residential address
- Landline phone number
- Mobile phone number
- Email address
Where our services or products require payment, we may ask for:
- Credit card and debit card details (note: this data is not stored by Heart of Ceylon)
Professional Information
If you engage with us professionally, we may collect:
- Company name
- Company address
- Company email address
Security Information
To access certain services, you may be required to provide security details such as:
- Username
- Password
- Memorable word
Device Information
We may collect certain data automatically from your visit to our website or services, including:
- IP address
- Device and browser type
- Location data (city, region)
- Screen resolution
- Cookies and browser data
How We Use Your Information
We use your personal information in various ways to enhance our services:
- To enable access to our website and services.
- To notify you of significant updates (via email, post, or site notifications).
- To verify your identity for security purposes
- To process payments and manage accounts.
- To improve customer support and service communications.
- For marketing purposes (you can opt-out anytime).
- For market research and surveys.
- For promotional activities (competitions, offers, etc.).
- For internal training and reporting purposes.
- To monitor website activity for security and enhancement.
- To comply with legal requirements.
Who We Share Your Information With
We share your personal information only with those necessary for delivering our products and services, including:
- Group companies – Heart of Ceylon and its affiliates for support and administration.
- Service providers – Third-party suppliers assisting with our business operations.
- Resellers, distributors, and agents – When necessary for service provision.
- Fraud prevention agencies – To protect our business and customers.
International Data Transfers
Heart of Ceylon operates within and outside the European Economic Area (EEA). When transferring data outside the EEA, we ensure compliance with data protection regulations through:
- Agreements approved by the European Commission.
- Transfers to countries with high data protection standards.
- Implementing security measures such as encryption and contractual protections.